Combo Privacy VPN Privacy Policy
Thank you for choosing Combo Privacy VPN!
Privacy Policy effective date: June 16, 2023
Privacy Policy renewal date: June 21, 2024
We are committed to safeguarding the privacy of our website visitors and service users. In this policy, “we”, “us” and “our” refer to Combo Privacy VPN.
When you sign up with Combo Privacy VPN, we only ask for the following information:
Name.
Email address.
Password.
Payment method.
This information is collected and stored to provide and improve our services to you (“stored data”). No other information is collected or stored at signup.
Additionally, we also collect the following information for customer support and service excellence reasons during service usage:
Day of connection – We do NOT track or store the time you connected to our services.
ISP Tracking – We do NOT track or store your personal IP or exact location.
Connection time – We do NOT track or store the specific times you connected to our server.
Usage and Activity logs – We do NOT monitor or store any activity log for any user.
For app and service improvements we collect the following information:
Software analytics and statistics.
Data from emails, live chats, and feedback forms.
None of the data listed above can be used to identify or track users.
‘However, we do NOT store any logs that can identify or help in monitoring your activity. We do this to ensure Combo Privacy VPN has no information to share even if we are forced to. None of the following records are stored by Combo Privacy VPN’.
Browsing activity.
Identifiable connection logs.
Records of IPs assigned.
A customer’s original IP.
Connection timestamps.
Browsing history.
Sites visited.
Outgoing traffic.
Content or data accessed.
DNS queries generated by the user.
You are invisible – even we can’t see what you do online
Our systems, processes and servers are designed not to store any of the above mentioned user information . We do this by design to ensure no data can be stored.
The information we collected enables us to provide our services to you. We process the information for the following:
To provide, operate, and maintain our services.
To improve, personalise and expand our services.
To analyse and improve user experience.
To communicate with you, either directly or through one of our partners. We communicate with our users for user service, providing updates and other information related to the services, and for marketing and promotional purposes.
To process your transactions.
To improve our contract management.
To enforce our Terms of Service or other legal rights.
Our VPN connection logs DO NOT collect:
Your origin IP
Your VPN IP
The specific time a user connected to our server
Any activity conducted when connected to our servers
All Combo Privacy VPN subscribers get access to unlimited bandwidth, irrespective of how it is used. We keep track of the total bandwidth consumed by a user to make sure everybody is getting the highest speeds and the best possible experience from our product.
Combo Privacy VPN reserves the right to contact users about bandwidth irregularities and service disruption for other users resulting from these irregularities.
Combo Privacy VPN collects minimal connection statistics and reports. None of these include identifiable data or behaviour, such as web traffic details, IP addresses and DNS requests.
This collection is done strictly to ensure the best possible service and customer support is delivered to our customers.
Combo Privacy VPN conducts VPN diagnostics and monitors crash reports to:
Better understand the functionality of our software.
See how often the Combo Privacy VPN app is used.
Understand events occurring within the app.
See aggregated usage.
Track performance data.
Track failed connection attempts.
We use a number of tools in our client software for the reporting mentioned above. These tools are:
Google Analytics – Please visit Google’s Terms here. (https://marketingplatform.google.com/about/analytics/terms/us/)
Firebase – Please visit the Privacy Policy here. (https://firebase.google.com/support/privacy)
It is the responsibility of our customers to keep their apps updated at all times to ensure compatibility with our terms and conditions. Users are notified about upgrades whenever possible.
Other than users’ data, it is important for Combo Privacy VPN to keep a record of all user correspondence to ensure smooth service delivery and superior customer service. We keep a record of all correspondence, be it questions, complaints or compliments submitted via our apps, website or extensions.
Combo Privacy VPN uses multiple third-party platforms for customer support and correspondence:
ZOHO: for support emails (read their privacy policy here). (https://www.zoho.com/privacy.html)
WHMCS: for customer support (read their privacy policy here). (https://www.whmcs.com/privacy-policy/)
The customer’s name and email address are stored with the third-party platform when they correspond with Combo Privacy VPN while using any of these services.
Our systems are spread across the globe, which means the stored data is traveling through servers in multiple locations which might or might not be in the customer’s country of residence. While we rely on some third-party service providers to deliver our services, we make sure that the stored data is protected during this process. Combo Privacy VPN has strict data protection agreements in place with all providers.
It is important for users to understand that their stored data will be transferred and/or processed when required, as it is an integral part to maintain excellence in our services and live up to our Terms of Service.
With the exception to the stored data mentioned, Combo Privacy VPN neither stores any user data nor shares, sells or rents it out to any third party. Hence no such information is kept with us. The only information mentioned is stored to provide the products and services required by users which is kept safe without sharing or selling it to any third party.
All stored data is secured with strong cryptographic algorithms wherever required.
Combo Privacy VPN takes appropriate measures for the protection of all customer information against unauthorised access, alteration, destruction and disclosure of data. Access to personal customer information by Combo Privacy VPN employees, contractors and agents is restricted.
It is important for all users to understand that despite the strictest precautionary measures taken, no system can be declared 100% foolproof, protected or secure.
If you are a resident of the European Economic Area (EEA), you have the following data protection rights:
You can always access, correct and update the information you provided to us, within your member’s area profile.
You can also exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send to you.
You may also request deletion of your personal user profile, if you decide to leave our services completely. You can do so at any time by sending an email at [email protected]. If you request the deletion of your profile, it may take up to a month (30 days) to complete. Your email address will be kept and used to avoid account duplication and creation of fake accounts in your name. Your email address will be deleted only after we receive an explicit request from you to do so.
Combo Privacy VPN utilises different types of cookies to store information related to a visitor on our website. This is done in order to provide the best experience, and to deliver advertising messages and offers that are relevant to our users.
Combo Privacy VPN website might contain links to other third-party websites. We do not control how they operate their privacy practices nor can we take responsibility for them.
As with all online businesses, Combo Privacy VPN also uses third-party payment processors. All payment data rests with the respective processor.
However, some do require us to process the payment. And in such cases we process all payments realtime and pass it on to the processor and chargeback service without storing any data.
Please review the privacy policy of your preferred payment processor for a better understanding of the information they collect, store and use.
We accept the usage of our website, apps, and services by the users as an agreement of our Privacy Policy and Terms of Usage.
The services provided by Combo Privacy VPN are intended for people 18 years or older. Parents or legal guardians must inform Combo Privacy VPN immediately about any unauthorised or underage use of our services.
Our legal basis for collecting and using your personal information is primarily to provide you our services and may depend on:
The personal information concerned.
The specific context in which it is collected.
The only time we collect personal information from users is:
When the users sign up and enter into a contract with us.
Where the processing is in our legitimate interests and does not violate your privacy rights.
Combo Privacy VPN holds the sole right to revise and modify its Privacy Policy whenever deemed necessary to do so. Whenever a revision is made, the updated revision date will be displayed at the top of this page.
Combo Privacy VPN encourages all users to frequently check this page for any changes to the policy.
Users acknowledge and agree that it is their responsibility to review this Privacy Policy periodically and be aware of any changes. Hence, by using our products, the users confirm that they accept and agree to the Combo Privacy VPN Privacy Policy and all changes made to it.
UAB RCS LT,
http://www.combocleaner.com
I. Kanto g. 18, Kaunas, LT-44296, Lithuania, European Union
[email protected]
Copyright © 2007-2025 RCS LT. All rights reserved.
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